Overview
The client looked to outsource their IT support, as budget restrictions caused them to review their IT
spend. Discovering high costs in recruitment, wages, company benefits, training to keep certifications relevant and HR management; this initiated the clientโs research into how they could reduce OPEX and
command a better control over their IT spend, whilst maintaining an experienced and qualified IT team on hand 24×7. A key priority for the client was to ensure they chose an organisation with experience transitioning
enterprise companies from an in-house dependant team, to an external managed service provider that would not only maintain, but increase their employees access to specialist IT knowledge.
Challenges
Budget restrictions caused this company to review their IT spending,ย causing them to need to outsource their IT support.
Solutions
Due toย Xuperโsย proven ability in providing exceptional outsourced managedย services, including level 1-3 fulltime backfilled onsite engineers for high-volumeย sites and dispatch to site support across numerous mid-low volume locationsย internationally, the clientโs decision to select Xuper was an easy one. The initialย period of transition management was vital to the projectโs success, withย Xuperโsย Project Management team spending time at each of the clientโs sites,ย observing & documenting how the IT infrastructure, application & procurementย services were managed. This enabled Xuper to develop an integrationย strategy, ensuring minimal disruption to the client whilst also highlightingย opportunities for improvements to process flows.ย
Benefits
โXuper now provide a range of managed services for the client includingย dispatch for end user compute, hardware and software management, remoteย desktop services, IMACโs, re-installations, stock management and fulltime onsiteย technical support.ย Xuperโsย service SLAโs have been tailored to priority levelsย pre-defined with the client, further enabling the provision of a cost-effectiveย solution that is right.
Customer Quote
โAs we work from numerous locations around the world, we needed a serviceย that was as flexible and versatile as Polypipe is. Being able to connect toย absolutely anyone and host meetings with other locations, contractors, customersย and suppliers is invaluable, and weโre very proud to say that The Meeting Platformย has made this happen for us.โย