Overview
The client required over 4,500 desktop units to be migrated from Windows 7 to Windows 10 across 28 countries, throughout Europe, APAC and the Americas. They had established that their organisation would benefit enormously from theย increase in speed and wanted to improve their ownย software security, following the recent publicityย around security breaches and cyber attacks.ย
Challenges
With such an expansive estate of offices and large number of employees, they were unable to manage and conduct the project internally. Instead,ย they looked for a specialist supplier with experience conducting similarย projects.
Solutions
Xuperย were identified as the chosen supplier due to their vast coverage andย previous experience in cross country and continent migrations. In addition toย this,ย Xuperย have a long and successful working relationship with the channelย provider who the end user was in contact with.โ Initially, Xuperย devised a migration strategy with the client, including theย relevant timescales to establish when each location and team would beย migrated. Following signย off ofย the strategy, a communication was sent to allย of the clientโs employees to make them aware of the migration and supplyย them with the relevant contacts details should they have any questions.
Benefits
The migration took place over night, with each individual end-user profileย being transferred to reduce disruption and give users instant access toย everything they had before, including file, mail and server access rights.ย During the day, the client was supplied with level 2 onsite support engineers to deliver technical support for the users upgraded and ensure all employees could access everything they had been able to prior to the migration.ย โ
Following the final user being migrated, Xuperย supplied support engineers forย a further week throughout the working day, to ensure all employees where completely comfortable with their new operating system. The client has nowย been working on Windows 10 for the past few years and is already realisingย the benefits of doing so.
ย
Customer Quote
โAs we work from numerous locations around the world, we needed a serviceย that was as flexible and versatile as Polypipe is. Being able to connect toย absolutely anyone and host meetings with other locations, contractors, customersย and suppliers is invaluable, and weโre very proud to say that The Meeting Platformย has made this happen for us.โย