Our managed IT support services are there to provide confidence in your IT hardware and systems and the dependency you require from your critical business applications and services.
Xuper support is available with varying levels of cover to meet your specific requirements including break fix/on-demand IT support. Our service desk is available 24 x 7 x 365 days a year and should any problem not be able to be resolved remotely, we have an escalation to site process which enables you to have an engineer on site as quickly as possible.
Service Levels Agreements
We believe that working to contracted resolution times tailored to meet your organisations needs can only be a beneficial arrangement. We work to resolution timescales rather than the industry standard response timescales and believe that this sets us apart, giving you real information and an accurate indication of how long an issue will take to be resolved.
Guaranteed Fix
All of our Service Level Agreements are available to upgrade to a premium fix time guaranteed.
Third Party Maintenance
Xuper’s multi-vendor, flexible third-party maintenance services give you greater control of your post-warranty strategy to meet your IT infrastructure and business needs. We provide cost-effective hardware maintenance options that keep your server, storage and network equipment performing for you.
We tailor SLA’s to meet your organisation’s needs, allowing you to decide what options can provide the best coverage for your IT infrastructure, whilst also maximising your OPEX budget.
Why choose third party maintenance with Xuper?
Without the limitations of an OEM maintenance solution you can:
- Reduce OPEX costs
- Extend the life of your infrastructure and upgrade at your own pace with post-warranty maintenance.
- Keep the whole agreement seamless with one point of contact and one contract
- Flexible SLA’s tailored to meet your specific requirements
- Reduce downtime with our monitoring and support services
Place your business in a stronger position with a solution built to suit your unique circumstances and keep your infrastructure performing at its best. As your equipment ages and reaches its EOS or EOL, OEM support costs rise and will cost you more than the value of the hardware they are supporting. Maintain your current infrastructure and save costs year on year as your equipment ages by switching to third party maintenance.
What do we cover?
HP, Dell, IBM, Lenovo, SUN, Cisco, Fujitsu, EMC, Hitachi, NetApp, Quantum, Oracle, Extreme, Juniper.
