Xuper - Unified IT Solutions

Managed Services Support

Full IT Support

Xuper’s managed IT support services keep your IT performing at its best. In the ever-changing world of IT, there are occasions when your systems go wrong or hardware malfunctions. In these moments, you need someone on hand who can resolve any issues as quickly as possible, reducing any downtime for your organisation.

Whatever you need assistance with, our team are on hand to help you with anything IT related. We will tailor SLA’s to suit your business requirements and keep your business functioning at its best. This along with our 24×7 help desk, remote monitoring and escalation to site process, you can be confident we’ve got your IT covered.

Help Desk

Xuper has a level 1 to 3 technical support team located at our head office in the UK. Our help desk is available 24 x 7 x 365 so we’re always on hand to assist you with any issues, whether it’s a hardware problem, advice on an IT purchasing decision or detailed technical support on your network setup.

Our help desk is backed by an escalation to site process which enables you to have an engineer sent on-site within your pre-determined SLA to fix any problems that can’t be solved remotely. Our team can supplement your existing staff or act as your stand-alone support team.

Desk-side Support

With the continual increase in complexity of IT solutions, the use of hybrid support is increasingly required to cover the evolution of organisations technology.

Sometimes you need someone based on-site who can be there when you need them. That’s where our desk-side support services come in. Whether you need someone on-site every day or part-time, Xuper can provide a level 1-3 technical support engineer to be based at your site. Desk side support makes it easier for you to budget your IT spend, with no need to pay for block hours in advance because our resources can be available to you as and when you need them.

Dedicated Resources

Staff expansion is one of the best ways to maximise your business profitability and productivity. One of the best options is opting for professional dedicated resource services. Xuper can find you any specific resources you need, catered to your requirements.

We will supply you with dedicated professionals, from desk-side support engineers to CTO’s and everything in between. Keep your business functioning at its best by never being without a vital team member, we can provide back fill to cover any absences.

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