IT Service Desk | Managed International Support | Xuper IT

Managed IT Services

Managed IT Services include

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IT Service desk

Utilising our experience simultaneously managing service calls for hundreds of international clients, all over the globe, we can either fully or partly manage your IT service requirements, saving you time, resources and budget. Our experts are experienced in operating as your completely outsourced IT support, or supplementing a team you already have in place.

Our services desk can be tailored to your requirements, whether you need to automate tasks or workflows, consolidate tools into a single system or standardise your service processes. Customers are provided with a variety of methods to log tickets, from our portal to over the phone, we’ll design a solution that seamless integrates into your workflow.

From our IT service desk, we will track, manage and report on all of your company’s IT activities, giving you full visibility into your infrastructure and processes to help support your operations.

We use state-of-the-art data analysis techniques, innovative reporting tools and configurable visualisation tools to produce bespoke reports on your data, in line with your specific requirements. Ultimately, by utilising our service desk, you have a team of IT experts at your fingertips to enhance any of your IT projects and/ or systems.

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