IT Support Birmingham
Xuper’s head office and remote support desk is based in the East Midlands, with easy access to all areas of the UK. When an issue can’t be resolved remotely, we have engineers local to you in Birmingham and an escalation to site process where the SLA’s are tailored to suit your business.
We develop, deliver and maintain innovative IT and unified communication solutions that enhance how people learn, teach, govern, deliver healthcare and do business. In a constantly evolving industry, our services are forever adapting to suit our customers’ requirements. Making sure that the most up to date and efficient solution for your organisation is in place at all times.
Over the last 35+ years, we’ve supported organisations at every stage of an IT solutions life span, from developing customers initial deployment, to decommissioning entire suites of hardware. We will become an integral part of your IT team, consistently exceeding your expectations.
We make sure we to continually meet or exceed our customers’ expectations and ensure working with us is as easy and enjoyable as possible. In order to maintain this, we require people to be extremely dedicated to join our team, as we pride ourselves on retaining the culture we’ve instilled whilst supporting our customers over the years.
We provide IT and unified communication services all across the globe, over time growing to have offices in 5 countries and working with organisations across 6 continents. This has enabled us to develop an extensive knowledge of the relevant laws, regulations and unique challenges of operating in various countries.
Having such a large coverage and vast experience enables us to provide our customers with tailored solutions for all of their offices, around the world. Additionally, we ideally positioned to assist organisations with international migration and IMACD projects.
Whether you need one site covering locally, or multiple sites across the world, you can be confident Xuper can meet your requirements.
How We Work
Return on investment (ROI) is always a priority for any business, which is why we always work with it in mind, whether we’re developing your support package or advising you on a purchase.
We always try to say yes
We always want to help our customers, even in areas that may not be included in our original agreement. If we can’t help ourselves, we will know someone who can.
Dedicated Account Manager
All of our customers are supplied with their own Account Manager to support all of their offices. They will become a member of your team, always working with your targets in mind.
Tailored to you
We don’t believe in packages, as every organisation has different requirements. Instead we develop a tailored solution to suit each of our customers’ needs.
We aren't 9-5
Our staff are dedicated to all of our customers, never leaving a job until it is complete and making themselves available 24/7.
Having worked around the world, with companies of differing sizes, in a variety of markets, it is rare we encounter a task we’ve not resolved before.