Multilingual Service Desk 24/7/365
Xuper’s managed IT support services keep your IT performing at its best. In the ever-changing world of IT, there are occasions when your systems go wrong or hardware malfunctions. In these moments, you need someone on hand who can resolve any issues as quickly as possible, reducing any downtime for your organisation.
Whatever you need assistance with, our team are on hand to help you with anything IT related. We will tailor SLA’s to suit your business requirements and keep your business functioning at its best. This along with our 24×7 multilingual help desk, remote monitoring and escalation to site process, you can be confident we’ve got your IT covered.
Xuper has a level 1 to 3 technical support team located at our head office in the UK. Our help desk is available 24 x 7 x 365 so we’re always on hand to assist you with any issues, whether it’s a hardware problem, advice on an IT purchasing decision or detailed technical support on your network setup.
Our help desk is backed by an escalation to site process which enables you to have an engineer sent on-site within your pre-determined SLA to fix any problems that can’t be solved remotely. Our team can supplement your existing staff or act as your stand-alone support team.
Xuper’s added multilingual support capabilities enhances our ability to continue expanding into emerging markets throughout the globe. Non-English-speaking customers can continue to utilise our IT solutions with ease, resulting in more efficient, effective support operations and enhanced customer service.
With the continual increase in complexity of IT solutions, the use of hybrid support is increasingly required to cover the evolution of organisations technology.
Sometimes you need someone based on-site who can be there when you need them. That’s where our desk-side support services come in. Whether you need someone on-site every day or part-time, Xuper can provide a level 1-3 technical support engineer to be based at your site. Desk side support makes it easier for you to budget your IT spend, with no need to pay for block hours in advance because our resources can be available to you as and when you need them.
Staff expansion is one of the best ways to maximise your business profitability and productivity. One of the best options is opting for professional dedicated resource services. Xuper can find you any specific resources you need, catered to your requirements.
We will supply you with dedicated professionals, from desk-side support engineers to CTO’s and everything in between. Keep your business functioning at its best by never being without a vital team member, we can provide back fill to cover any absences.
Our managed IT support services are there to provide confidence in your IT hardware and systems and the dependency you require from your critical business applications and services.
Xuper support is available with varying levels of cover to meet your specific requirements including break fix/on-demand IT support. Our service desk is available 24 x 7 x 365 days a year and should any problem not be able to be resolved remotely, we have an escalation to site process which enables you to have an engineer on site as quickly as possible.
Xuper’s multi-vendor, flexible third-party maintenance services give you greater control of your post-warranty strategy to meet your IT infrastructure and business needs. We provide cost-effective hardware maintenance options that keep your server, storage and network equipment performing for you.
We tailor SLA’s to meet your organisation’s needs, allowing you to decide what options can provide the best coverage for your IT infrastructure, whilst also maximising your OPEX budget
Our IT Service Features
At a glance
What are the benefits of IT outsourcing?
Historically, organisations have looked to outsource primarily to reduce costs. However, contemporary outsourcing is now very strategic and organisations are looking to reap a number of different benefits of part of a hybrid IT Service Delivery that combines focused internal resources and a select ecosystem of true partnerships with IT Service providers, selected through a more rigorous, robust and evidenced based procurement process and decisions made moreover on quality than cost reduction.
There are several benefits to reap and we discuss several of them below:
We understand that businesses change out of necessity and must remain flexible. When workload fluctuates, positively or negatively, we can support you by scaling our resources accordingly. Likewise, we can scale to optimise your expenditure. Our services are uniquely tailored to the needs of your organisation.
We achieve over 70% first contact resolution by reducing the turnaround time, the compound savings can be quite substantial, resulting in improved customer satisfaction, enhanced revenues and even greater profitability.
Organisations that do not have the resources internally to scale and invest in help desk services or technologies are well suited to look to outsourcing via outsourcing IT support, you can benefit from advanced ticketing capabilities when all processes are handled by a team of trusted experts.
Gain additional capacity to resource and focus on your strategic activity. Your internal staff will also have time to develop their skills and in turn deliver more for your organisation, improving your overall output quality and alignment to your organisation’s strategy.
We understand that businesses change out of necessity and must remain flexible when workload fluctuates, positively or negatively, we can support you by scaling our resources accordingly, likewise, we can scale to optimise your expenditure. Our services are uniquely tailored to the needs of your organisation.
High quality and efficient user support services provided by our team of Service Desk experts. Frequent communication with the user base, 3rd party providers and organisational hierarchy. Improved employee satisfaction, IT perception and satisfaction scores.
Gain the additional capacity to resource and focus on your strategic activity, your internal staff will also have time to develop their skills and in turn, deliver more for your organisation. Improve your overall output quality and alignment to your organisation’s strategy.
How Outsourcing your IT Services with
Xuper can help you and your business
Not only do we have our UK helpdesk…
Xuper also has certified level 1-3 backline support and a range of global support partners, ensuring your customers can access the support they need, wherever they are and in their preferred language. Our comprehensive support services ensure your customers can get the assistance they require without the costs of employing full-time IT staff. Neither you or your customers have to worry about finding the best people for the job as the Xuper team have you covered.