Table of Contents
ACCEPTANCE BY YOU OF TERMS
DESCRIPTION OF THE CONTENT AND SERVICES
PRICES AND AVAILABILITY.
The price for products, services and solutions provided on the Site excludes VAT, duties, shipping, packaging, handling, delivery and insurance costs. VAT, duties, shipping, packaging, handling, delivery and insurance costs will be charged at the rate applying at the time of delivery. You agree to pay applicable VAT and duties. You also agree to pay all shipping, packaging, handling and related insurance costs and fees, which may include a profit. Because of the fast-moving nature of the IT supply industry, prices and availability are subject to change without notice. We are unable to issue price adjustments due to manufacturer price changes after date of original sale. We endeavour to provide the most accurate, up-to-date information, but errors do occur and we reserve the right to make changes without notice and to cancel any order (or portion thereof) we are unable to fill where availability is constrained or an order is processed in error. Your Account Executive or sales representative can inform you when a product, service or solution is not in stock, and can tell you when we expect the product, service or solution will be available. Anticipated delivery dates are based upon vendor-supplied information and are subject to correction or change without any liability on our part.
SYSTEMS, TYPOGRAPHIC, PHOTOGRAPHIC AND OTHER TECHNICAL ERRORS.
Although we endeavour to achieve 100% accuracy, occasionally errors and inaccuracies do occur. Should you encounter an error or inaccuracy on the Site, please inform us so such error or inaccuracy may be corrected. Products and packaging depicted may differ from stock available at the time of shipment. We reserve the right in our sole discretion to substitute equivalent items if available. If an error is made and a product, service or solution is listed at an erroneous price or shown as available when it is not, we may, at our sole discretion, refuse or cancel any such orders processed as a result of such error, to the fullest extent permissible under applicable law. If an order has been confirmed and charged to your credit card at the incorrect price or where the product, service or solution is not available, we reserve the right in our sole discretion to promptly issue a credit in the amount of the incorrect price or unavailable product, service or solution.
INFORMATION SUBMITTED BY YOU THROUGH OR IN CONNECTION WITH THE SITE.
As part of the registration process for certain Site Services, you may be asked to select a username and password. We may refuse registration to anyone and/or require additional information prior to accepting any registration, in our sole discretion. Furthermore, we may refuse to grant you a username that impersonates someone else, is or may be illegal, is or may be protected by trademark or other proprietary rights law, is vulgar or otherwise offensive, or may cause confusion, in each case, as determined by us in our sole discretion. You will be responsible for the confidentiality and use of your username and password and agree not to transfer or resell your use of or access to the Site Services or any part of the Content to any third party without our prior written consent. If you have reason to believe that your account with us is no longer secure, you must immediately notify us of the problem by emailing us at Info@Xuper.com. You are entirely responsible for maintaining the confidentiality of your username and password and for any and all activities that are conducted through your account.
RULES OF CONDUCT.
While using the Site, you agree to comply with all applicable laws, rules and regulations. In addition, users of the Site must respect the rights and dignity of others, and your use of the Site is conditioned on your compliance with the following Rules of Conduct. You agree you will not:
- Transmit or otherwise make available in connection with the Site anything that is or may be: (a) threatening, harassing, degrading, hateful or intimidating; (b) defamatory; (c) fraudulent or tortious; (d) obscene, indecent, pornographic or otherwise objectionable; (e) material subject to the Official Secrets Act (or equivalent or similar laws in any jurisdiction); or (f) protected by copyright, trademark, trade secret, right of publicity or other proprietary right without the express permission of the owner of such right;
- Use the Site for any fraudulent or unlawful purpose or transmit or otherwise make available in connection with the Site any material that would give rise to criminal or civil liability, that encourages conduct that constitutes a criminal offence or that encourages or provides instructional information about illegal or potentially illegal activities;
- Transmit or otherwise make available any material, non-public information about a company without the proper authorization to do so;
- Interfere with or violate any other Site visitor’s or user’s right to privacy or other rights, or harvest or collect personally identifiable information about visitors or users of the Site without their express consent;
- Defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of others;
- Impersonate any person or entity, including, but not limited to, any agent or representative of ours, falsely state or otherwise misrepresent your affiliation with any person or entity, or express or imply that we endorse any statement you make, without our prior written consent;
- Transmit or otherwise make available in connection with the Site any virus, worm, Trojan Horse, easter egg, time bomb, web bug, cancelbot, “spyware,” or any other computer code, file, or program that may or is intended to damage or hijack the operation of any hardware, software, or telecommunications equipment, or any other actually or potentially harmful, disruptive, or invasive code or component;
- Interfere with or disrupt the operation of the Site, or the servers or networks that host the Site or make the Site available or disobey any requirements, procedures, policies or regulations of such servers or networks;
- Restrict or inhibit any other person from using the Site, including by means of hacking or defacing any portion of the Site;
- Transmit or otherwise make available in connection with the Site any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” investment opportunity or any other form of solicitation;
- Sell, license, or exploit for any commercial purposes any use of or access to the Content, Site Services or Site;
- Modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of the Content, Site Services, or the Site;
- Remove any copyright, trademark, or other proprietary rights notice contained in the Content, Site Services, or the Site;
- Frame or mirror any part of the Site without our prior express written authorization;
- Use any robot, spider, site search or retrieval application, or other manual or automatic device or process to retrieve, index, data-mine, or in any way determine, archive, reproduce, or circumvent the navigational structure or presentation of the Site; or
- Create a database by systematically downloading and storing all or any of the Content from the Site.
In the event that a complaint is received in respect of a violation of any of the Rules of Conduct, XUPER LTD may immediately suspend or terminate the offending party’s services or access to the Site and report the matter to the relevant UK Police authority and the Internet Watch Foundation. Copies of any offending material and any upload logs held will be made for evidential purposes and passed to the authorities; all further copies will be destroyed by whatever means are available. XUPER LTD will cooperate to the fullest extent in any resultant investigation.
OUR PROPRIETARY RIGHTS.
- You may request, and we may provide, from time to time, certain information which is our confidential information, and which we intend to protect as confidential (“Confidential Information”). Confidential Information includes, but is not limited to, specific proposals, pricing information, technical specifications and modifications to any of the foregoing, which we may provide to you orally or in writing. In addition to the restrictions on the use of any information set forth above, you agree to hold all Confidential Information in strict confidence, not to disclose it to any third party, and to use at least reasonable care to protect its confidentiality and prevent its unauthorized use or disclosure.
- All trademarks and service marks on the Site not owned by us are the property of their respective owners. The trade names, trademarks, and service marks owned by us, whether registered or unregistered, may not be used in connection with any product, service or solution that is not offered by us, or in any manner that is likely to cause confusion with customers. Nothing contained on the Site should be construed as granting, by implication, estoppel or otherwise, any licence or right to use any of our trade names, trademarks, or service marks without our prior express written permission.
LIMITATION OF LIABILITY AND DISCLAIMER OF WARRANTIES RELATED TO YOUR USE OF THE SITE.
TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, THE SITE, CONTENT AND SITE SERVICES ARE PROVIDED TO YOU “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, YOU AGREE THAT YOU MUST EVALUATE AND BEAR ALL RISKS ASSOCIATED WITH THE USE OF THE SITE, CONTENT AND THE SITE SERVICES, AND ANY RELIANCE ON THE ACCURACY, COMPLETENESS, OR USEFULNESS THEREOF. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES WITH RESPECT TO THE SITE, CONTENT AND THE SITE SERVICES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, WE WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND, UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR OTHER THEORY OR CLAIM, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, USE, DATA, OR OTHER INTANGIBLES, OR FOR SYSTEM DOWNTIME OR INOPERABILITY OR BUSINESS INTERRUPTION, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN ADVANCE. IN PARTICULAR, AND WITHOUT LIMITATION, AND TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, WE WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND RESULTING FROM THE USE OF OR THE INABILITY TO USE THE SITE, CONTENT OR ANY SITE SERVICE MADE AVAILABLE THROUGH OR IN CONNECTION WITH THE SITE. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, YOUR SOLE REMEDY FOR DISSATISFACTION WITH OR ANY ISSUES OR CLAIMS ARISING FROM OR RELATED TO THE SITE, CONTENT OR ANY SITE SERVICE IS TO STOP USING THE SITE.
WITHOUT LIMITING THE FOREGOING, AND TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, WE MAKE NO REPRESENTATION OR WARRANTY THAT: (A) THE SITE, CONTENT OR ANY SITE SERVICE WILL MEET YOUR REQUIREMENTS; (B) ACCESS TO THE SITE, CONTENT OR ANY SITE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE, CONTENT OR ANY SITE SERVICE WILL BE ACCURATE, TIMELY, OR RELIABLE; (D) THE QUALITY OF ANY CONTENT OR SITE SERVICES ACCESSED OR USED THROUGH OR IN CONNECTION WITH THE SITE WILL MEET YOUR EXPECTATIONS; (E) ANY ERRORS IN THE SITE, CONTENT OR SITE SERVICES WILL BE CORRECTED; OR (F) THE SITE OR THE EQUIPMENT OR NETWORK(S) ON WHICH THE SITE IS HOSTED ARE FREE OF VIRUSES, BUGS, WORMS, DEFECTS, OR OTHER HARMFUL COMPONENTS.
The Site may provide links to other Internet websites and resources. Because we may have no control over such sites and resources, you acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable for any content, advertising, products, services or solutions or other materials on or available through such sites or resources. Other websites may provide links to the Site with or without our authorization. We may have no control over the sites that provide links to the Site, and you acknowledge and agree that we do not endorse such sites and are not responsible for any links from those sites to the Site, for any content, advertising, products, or other materials available on or through such other sites, or for any loss or damages caused by using or relying on any such materials. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to have been caused by or in connection with the use of or inability to use: (a) any sites or resources to which we provide links, or that provide links to the Site; or (b) any content, goods, services or solutions available on or through any such sites or resources. We shall have the right, but not the obligation, at any time and in our sole discretion to block links to the Site through technological or other means, without prior notice.
YOUR REPRESENTATIONS AND WARRANTIES; INDEMNITY.
DEALINGS WITH THIRD-PARTY PROVIDERS OF GOODS AND SERVICES.
Your correspondence or business dealings with, or participation in promotions sponsored by, any third-party advertisers or other third-party providers of goods, services or solutions found on or through the Site, and any terms, conditions, warranties, or representations associated with such dealings, are solely between you and such third-party advertiser or provider. To the fullest extent permissible under applicable law, you agree that we shall not be responsible or liable for any loss or damage of any sort incurred in connection with any such dealings or as the result of the presence of such third parties’ materials on the Site.
ORDER ACCEPTANCE POLICY.
PURCHASE PRICE AND PAYMENT.
Prices, specifications and availability of goods, services and solutions are subject to change without notice. Customer will pay the price established by us for all goods, services or solutions ordered by Customer or using Customer’s account. Full payment shall be made before delivery of the goods, services or solutions unless otherwise agreed in writing by us. Any amount that we agree may be paid after delivery is due to us within thirty (30) days, or such lesser period as may be determined by us as set forth in an applicable invoice. In addition to the purchase price and any processing, shipping or handling charges (which may include a profit), Customer will pay all applicable taxes, including, but not limited to, sales, use, value added, gross receipts, privilege, excise and personal property taxes as well as other similar taxes and/or charges, levied on or measured by the purchase price or sale of goods or solutions or arising from, furnished, or in connection with the use of the goods, services or solutions and any parts or maintenance supplied or the services rendered. Prices do not, unless otherwise specified, include supplies. To the fullest extent permissible under applicable law, you agree to pay interest on all past-due sums at the lesser of 8% plus the Bank of England base rate for business to business transactions per month or the highest rate allowed by applicable law.
TITLE AND RISK OF LOSS.
SHIPPING OPTIONS AND POLICIES
AT XUPER LTD, WE ENDEAVOR TO SHIP YOUR ORDER AS QUICKLY AS POSSIBLE. HOWEVER, BECAUSE OF INVENTORY, SHIPPING, AND MATTERS OUTSIDE OF OUR CONTROL, OUR STATEMENTS AS TO SHIPPING TIMES ARE NOT GUARANTEES OR PROMISES THAT A PRODUCT WILL SHIP ON A SPECIFIC DAY. IF YOU WISH TO FIND OUT THE EXPECTED DATE OF SHIPMENT ON A PARTICULAR ITEM OR ORDER, PLEASE CALL US AT 0330 3000 000 FOR MORE INFORMATION. AT A MINIMUM, WE EXPECT THAT ALL IN-STOCK ORDERS WILL BE SHIPPED WITHIN 30 DAYS.
Please review our shipping options and policies, and plan your purchases accordingly. Due to special package requirements, we may not be able to ship products to certain areas or be constrained on our shipping options. For more details or special shipping requirements, please call your Account Executive at 0330 3000 000
SHIPPING, PACKAGING, HANDLING AND INSURANCE.
After shipment, packages cannot be re-routed or placed on hold for pick through carrier hub.
PURCHASE MONEY SECURITY INTEREST.
To the fullest extent permissible under applicable law, you hereby grant to us a purchase money security interest in all goods, services and solutions purchased hereunder, and in any proceeds thereof, to secure the unpaid purchase price, if any, of such goods, services or solutions. Upon our request, you agree to sign any document required to perfect such security interest. Irrevocable, non-contingent payment in full of an invoice for the total of the purchase price as shown on the invoice shall release the security interest on the invoiced goods, services or solutions.
All software/solutions and any good with integrated, embedded or ancillary software is provided subject to any manufacturer’s licence agreement(s) and/or end user agreement(s) that are provided with it. To the fullest extent permissible under applicable law, Customer will be bound by all such licences and/or end user agreements.
DELAYS IN PERFORMANCE.
Any delivery times provided by us are estimates only. We shall not be liable for delivery delays, nor shall we be liable for any delay in performance, due to unforeseen circumstances or to causes beyond our reasonable control, including acts of nature, acts of government, labour disputes, systems downtime, telecommunications issues, delays in transportation and delays in delivery or inability of suppliers to deliver, or any other facts, circumstances or events beyond our reasonable control.
ALTERATION OR ATTACHMENT TO GOODS.
Without limiting any rights or remedies available to us, and to the greatest extent permissible under applicable law, in the event that we accept a deposit from you for goods ordered: (a) if you fail to meet any schedule of payments listed on the invoice, or to complete the purchase for any reason other than for cancellation of goods not delivered, in addition to any other rights at law or in equity, we will have the right to, within one hundred and twenty (120) days of the deposit date, retain all cash, checks and credit card deposits as partial damages; and (b) if you choose to pick up ordered goods rather than ship them, and if you fail to pick up ordered goods within two (2) weeks of the posting of the arrival notice from us, you agree to forfeit all cash, check or credit card deposits for the goods.
If indicated on the invoice or otherwise agreed to in writing by us, upon delivery and/or installation, we or our designee will provide training in the operation of the goods to a member of Customer’s staff. All raining will be performed at a mutually agreeable time at the hourly training rate currently in effect at the time the training is performed. Training is not offered as vocational training or as qualifying for any particular employment.
We agree to provide maintenance service (“Maintenance”) to Customer as described on an applicable invoice accompanying goods shipped to Customer or in a separate agreement for Maintenance by us. All Maintenance will be at our service department or at another location chosen by us unless otherwise agreed between us and you under a separate agreement for Maintenance. All such Maintenance to be performed by us, except that performed under manufacturer’s warranty, will be performed at our standard rates in effect at the time the Maintenance is performed. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, IN ADDITION TO ANY OTHER CONDITIONS TO OUR OBLIGATION TO PROVIDE MAINTENANCE, WARRANTY OR SUPPORT SERVICES, WE HAVE NO OBLIGATION TO PROVIDE MAINTENANCE, WARRANTY OR SUPPORT SERVICES TO ANY CUSTOMER UNLESS AND UNTIL WE HAVE RECEIVED FULL PAYMENT FOR ANY GOODS PURCHASED.
You further acknowledge and agree that we make no representations, warranties or assurances that the goods, services or solutions are designed for or suitable for use in any high risk environment, including aircraft or automobile safety devices or navigation, life support systems or medical devices, health care facilities, nuclear facilities, or weapon systems, and you shall indemnify, defend and hold us and our Affiliates, and our and their respective directors, officers, employees partners, suppliers, representatives and agents harmless from any loss (of any kind), liability, claim, damage, cost or expense (including attorneys’ fees and expenses) arising from or related to any such use of the goods, services or solutions. You further agree to review and comply with the manufacture’s disclaimers and restrictions regarding the use of the goods, services or solutions in high-risk environments.
For all disputes, you must first send a written description of your claim to our Customer Service department. You can contact our Customer Service department by email firstname.lastname@example.org or mail Xuper Ltd, Mallard House, Stanier Way, Derby DE21 6BF To the greatest extent permissible under applicable law, you must bring your claim within one year of the date of delivery of the Goods or Services giving rise to your claim, or be barred from brining such claim. We each agree to negotiate in good faith to settle your claim or dispute. If we do not reach agreement within 30 days, you may pursue your claim in arbitration, or in the small claims court as described above.
RIGHT OF OFFSET.
At any time that an amount is due to us, we shall have the right, without prior notice, to set off and apply any amounts otherwise owed by us to you, to any amounts owed to us by you, in all cases, to the fullest extent permissible under applicable law.
GOVERNING LAW AND DOCUMENTATION.
The Site is controlled and operated by us from our principal headquarter offices at Xuper Ltd, Mallard House, Stanier Way, Derby DE21 6BF and, to the fullest extent permissible under applicable law, is not intended to subject us to the laws or jurisdiction of any state, province, country or territory other than England and Wales. To the fullest extent permissible under applicable law, we do not represent or warrant that the Site, Content, or Site Services, or any aspect thereof, is appropriate or available for use in any particular jurisdiction. Those who choose to access the Site do so on their own initiative and at their own risk, and are responsible for complying with local laws. To the fullest extent permissible under applicable law, we may limit the availability of the Site to any person, geographic area, or jurisdiction we choose, at any time in our sole discretion.
ADDITIONAL TERMS ASSOCIATED WITH ORDERS ON ACCOUNT
Where you request to place Orders with us on Account, we may, to the fullest extent permissible under applicable law, require you to submit your financial statements for the last two years (Balance Sheet, Income Statement, and Statement of Cash Flows) to us. Submission of such financial statements will be required for any credit line request of £100,000 or more. Current financial statements are required to maintain existing credit lines and to consider increase requests. These financial statements will be for our and our affiliates’ exclusive use only and will remain confidential.
All invoices for Orders on Account shall be paid within thirty (30) days from the date of invoice or such lesser period as may be determined by us as set forth in an applicable invoice. Charges under these Orders on Account may include and you agree to pay for all purchases, late fees, return check charges, and other charges or fees incurred by you or any User under your Order on Account, including, without limitation collection costs, court costs, and reasonable attorney fees. All such payments must be made in British pound sterling. Should you feel any charges on the invoice you receive were made in error, you much dispute such sum by providing us written notice within seven business days of your receipt of the invoice and prior to payment.
To the fullest extent permissible under applicable law, at any time that you owe any amount to us, we shall have the right, without prior notice, to set off and apply any amounts otherwise owed by us to you to any amounts owed by you to us, in all cases.
To the fullest extent permissible under applicable law, we reserve the right to cancel or rescind your account at any time as it relates to future purchases. You will remain obligated to pay for all purchases made prior to cancellation and any charges associated with these purchases.
All business accounts that participate in a Business Direct Site (BD) shall be subject to the following terms and conditions: The BD account holder shall be responsible for all purchases placed through their BD Site subject to their payment terms with us to the email address designated by the user authorized to submit orders to us via their BD Site. A BD account holder will have password-protected access to the Site and account established by us for their use. The account holder shall be fully responsible for maintaining the security and confidentiality of the password granting access to the Site. The account holder shall be held fully liable by us for all purchases placed through the Site irrespective of whether an order is placed by a person allegedly not authorized by the account holder to have password access. We shall have no liability or responsibility for an account holder’s disclosure, inadvertent or otherwise, of its account password to any other individual or entity.
We pride ourselves on a tradition of outstanding customer care and support. Our devoted team of account representatives understands that our customers are the hallmark of our enduring partnerships. It is important for our customers to understand the standards that have been established within our industry regarding the terms and conditions of a sale. Purchases of technology products, services and solutions are subject to manufacturer restrictions, which may be different from other product and service purchases you transact. Most of the products, services and solutions we sell are subject to a manufacturer’s warranty. The warranty provided by the manufacturer is the first place to look for assistance with difficulties that may accompany your purchase. To obtain information regarding manufacturer’s warranties, please refer to the website below, contact us at email@example.com or call us at 0330 3000 000.
We encourage you to request information from any of our account executives about extending the service period on any of the products, services or solutions that you purchase.
Many (but not all) manufacturers offer a one-year limited warranty on new equipment. During the warranty period, as applicable, you may call the manufacturer to receive warranty service. The manufacturer will attempt to solve your problem via phone. If a situation extends beyond the manufacturer’s service centre’s ability to resolve, please contact your XUPER LTD representative for further guidance.
No returns or refunds will be made for items that are special orders for you or for unusual custom configurations of systems or open box product. Several manufacturers’ policies and restrictions disallow product returns. In such cases, you will need to contact the manufacturer directly regarding return or replacement of these brands under their respective guarantees and/or warranties. Please contact us if you would like to obtain copies of the manufacturers’ guarantees and warranties prior to purchase.
ITEMS WITH A MONEY BACK GUARANTEE FROM THE MANUFACTURER.
Some items offer a Money Back Guarantee from the manufacturer (a “MBG”). In those instances, we will not accept product returns. You will need to contact the manufacturer directly regarding return of the product and policies regarding such return. Please contact us if you would like to obtain copies of manufacturers’ guarantees and warrantees, including any MBG, prior to purchase.
Returns of televisions 27 inches or larger are subject to the following restrictions:
Upon delivery, please inspect the television carefully for damage while the shipper is still present. If you discover any damage, please refuse delivery and you will receive a refund of the purchase price, shipping and handling fees, and sales taxes (if any). You must sign the shipper’s release form which acknowledges this return policy.
If, after delivery, the television does not work, all returns, in-house servicing (if applicable), and warranty repairs are handled exclusively by the manufacturer. Televisions 27 inches or larger cannot be returned to us.
You can obtain copies of warranties through us, or directly from the manufacturer.
Opened software and Electronic Download Software (ESD) are not returnable, and Unopened software, after 7 days of receipt of product, is also not returnable. All licensing sales are final. Defective software may be returned within 7 days of invoice date only for exchange of the same title. Original shipping charges are not refundable. Shipping charges on returned software are the responsibility of the Customer. This paragraph applies to the fullest extent permissible under applicable law.
If your shipment arrives damaged the shipment must be refused if you notice any visible damage or tampering on the box. Should the shipment be accepted, you must note the damage on the carrier’s delivery record in accordance with the carrier’s policy, save the merchandise in the original box and packing it arrived in, and notify us immediately to arrange for a carrier inspection and pick up of damaged merchandise. Concealed damage on a shipment must be reported within 7 days. If you do not notify us of damaged goods within the first 7 days of arrival, to the fullest extent permissible under applicable law, the regular return policy will override any claim of damage, and your purchase(s) will fall under all current manufacturer restrictions.
DEFECTIVE / DEAD ON ARRIVAL NON-SOFTWARE PRODUCTS.
Returns of certain products are subject to approval by our technical support division if reported to us within the first 14 days after receipt of shipment and only after support from the original manufacturer has been received. The return must be 100% complete, in original and resalable condition, with all original packaging, manuals, and registration card(s). To the fullest extent permissible under applicable law, original shipping, packaging, handling and related charges are not refundable. Shipping charges on returned products are the responsibility of the Customer. We will match the shipping method and pay for shipping charges to you on replacement or exchange products. All late, non-defective, and/or incomplete returns, if accepted by us in our sole discretion, are subject to minimum 15% restocking fee or, if lower, the greatest amount permissible under applicable law.
NON-DEFECTIVE PRODUCT RETURN.
Customers may return certain non-defective items (subject to manufacturer’s return policy) to us where such items are still in their sealed, original packaging within fourteen (14) days of invoice, either for credit or exchange. An automatic 15% restocking fee or, if lower, the greatest amount permissible under applicable law applies to all such returns. All shipping, packaging, handling and related charges are non-refundable.
Any order discrepancies, i.e., missing items/components; mis-shipments; short-shipments, must be reported either to your Account Executive or to the Customer Service Department within 5 days of receipt of the shipment.
HOW TO RETURN PRODUCTS.
OBTAINING AN RA NUMBER:
Please contact either your Account Executive or the Customer Service Department by phone at 0330 3000 000 within fourteen (14) days of purchase for a Return Authorization (RA) number before returning your product to us. If the request meets the return criteria, the Returns Department will issue the RA number and send you the instructions on how to proceed. No returns of any type will be accepted without a RA number. For faster service, please have the following information on hand when calling for an RA number: customer name, order number, item number and serial number and the reason for the return. Upon receipt of a RA, customers have only five (5) days to return the product
Original shipping, handling, packaging and related charges are not refundable. Shipping charges on returned products are the responsibility of the Customer. We will match the shipping method and pay for shipping charges to you for replacement or exchange products. We strongly recommend you use a traceable carrier and fully insure your return shipment in case of loss or damage.