With the continual increase in complexity of IT solutions, the use of hybrid support is increasingly required to cover the evolution of organisations digital platform. Xuper’s support team are available 24/7 and can supplement organisations’ existing staff or act as their stand-alone support team.
Xuper’s Chairman and Managing Director, Peter Grogan said: “We have recently recruited a number of German/French speaking new support people for our Support centre with several more languages on the horizon.” He adds: “Our multilingual customer service continues to emerge as an important differentiator for businesses across Europe and the USA. We are happy to further demonstrate our commitment to the Global market as a whole and to the success of our Global clients by delivering this capability.”
Xuper’s added multilingual support capabilities enhances our ability to continue expanding into emerging markets throughout the globe. Non-English-speaking customers can continue to utilise our IT solutions with ease, resulting in more efficient, effective support operations and enhanced customer service.
Xuper’s dedicated UK based support team are on hand 24x7x365, so whenever customers have a problem, the experienced team are ready to assist and resolve any issues as quickly as possible.
Grogan continues: “Beyond the obvious, customers get a quicker and more convenient support journey and as we continue to expand, our partners across the globe can access to help — all in their language of choice.”
In these unprecedented times, Xuper is able to continue support and provide multilingual help desk cover through any technical issues; backed up by escalation to site process, which enables clients to have a technician on site for any problems that can’t be solved remotely.
Xuper is based in Derby and helps its partners support major companies with IT Solutions in over 100 countries worldwide by helping partners with their IT infrastructure and build a sustainable, profitable business model.
Xuper has been established for over 37 years, providing services and solutions through partners in over 100 countries. The friendly and experienced expert team provide a full range of on and offsite managed services, as well as a suite of Microsoft Stack solutions to extend and enhance existing Partner capabilities.